Every good realtor knows the importance of being available by phone. You might get a call with an offer on one of your listings, or letting you know that your clients have competition for a house they love. Missing a phone call can mean missing a sale for a realtor. Here’s what you need to know if you do miss a call and how you can avoid it.
Look Up Missed Calls
If you do miss a call, you might not have a voicemail to check. With so many other ways to contact someone, most people don’t leave voicemail anymore or assume the person they called will just call them back. If you don’t know who called you and you don’t have a voicemail from him or her, you can use a reverse phone locator. This will help you learn who called you, and hopefully, that information will help you understand why the person called.
Real estate agents receive phone calls from current clients, potential clients, other agents, and other professionals in the business. This makes it extremely important that you don’t miss any phone calls, but if you do, you can easily look up the number and give the person a callback. Having information before you call back will help you feel confident and in charge.
Collect Potential Client Numbers
As a realtor, you should always be generating leads and collecting the information on potential new clients. When you host an open house, make sure you’re having each guest sign in and provide his or her contact information. You should also have your business card available for each guest so he or she can contact you about future needs. After the open house, you can follow up with each attendee yourself and see if he or she needs your services or has any feedback on the open house.
Collecting potential clients’ phone numbers is a great way to avoid spam calls and know who’s calling you. If you save these numbers in your phone, you’ll be able to see who’s calling and you’ll remember when and where you met the caller. This also helps you make an amazing impression on your potential client. He will be very impressed when you pick up the phone and recall when you last saw him.
Redirect Your Calls When You’re Unavailable
If you’re showing clients a house or negotiating a deal with another realtor, you won’t be able to answer your phone and there’s not much you can do about that. But instead of forcing callers to leave voicemails and remembering to call them back later, you can redirect your calls to your assistant or another realtor when you’re busy. This is a great way to save time and work efficiently.
If you have Google Voice on your phone, you can not only create a business phone number (which is great for separating your work life from your private life), you can also set it so your calls are transferred to another person. Redirecting your calls is the perfect way to make sure you don’t miss anything and don’t have to remember to return any calls. If you have an amazing assistant, he or she will be able to address any concerns callers have and can keep working while you’re busy.
If you want to be a successful real estate agent, you might think you have to be glued to your phone, but there are ways to not miss calls without letting your job take over your life. If you implement these tips, your business will thrive without your ear being glued to the phone.
